We have updated our strategy, after gathering the views of more than 450 employees, and 1,000 students, schools, colleges, universities, and higher education sector bodies.
Future Focus captures all the passion and ideas gathered in the three-month review.
The updated strategy sets out our ambition to grow our business to 2020, according to what we are most valued for, and where we know we can offer the most value – helping people progress into higher education.
At its heart is our core purpose, which is to offer an accessible and trusted undergraduate admissions service.
There are six strategic objectives we want to achieve for our customers by 2020:
- Admissions services – deliver accessible and trusted admissions services in our priority markets, that are responsive to the needs of the next generation of customers.
- Information and advice – inspire and enable students to make well-informed choices, through the timely provision of personalised information and advice.
- Customer experience – deliver an excellent service and integrated digital experience to our customers.
- Data and insights – provide accessible, timely data and insights to facilitate progression and participation in education.
- Our ‘People Promise’ – deliver on our promise to be an employer that provides a place where people flourish, perform, and achieve.
- Efficiency and value – work towards core elements of the charity being self-funded in the medium term, by increasing efficiency and ring-fencing specific initiatives for investment from gift aided monies.
We’ll achieve this through:
- an end-to-end service ethos, which reflects the voices of all our customer groups
- working with partners more effectively to enhance UCAS’ delivery capabilities, and leverage key supplier relationships
- a focus on how we can drive efficiencies to the sector, while ensuring the longer term financial sustainability of UCAS
All of this will be underpinned by our refreshed values – customer-focused, accountable, collaborative, service excellence, and trusted.
We want to understand and respond dynamically to the changing environment and customer expectations, while maintaining what our customers value most. We’re committed to assisting universities, schools, and colleges to keep ahead of these changes, as they support students of all ages and backgrounds to make the right decisions about their futures.
Download the Future Focus PDF (1.3 MB).
UCAS supports gender pay gap reporting, believing that transparency promotes the opportunity for positive growth and change. This document covers:
- our findings
- why we have a pay gap here at UCAS
- gender distribution and pay gap at senior levels
- our commitment and the steps we will take to address this gap
Annual Report and Accounts
This document covers public benefit statement; details of Directors and advisers; principal activities; total staff pay; Executive Directors pay (by band); highest paid Director; acquisitions and disposals; key accounting policies; Directors' interests (if any) in contracts.
If you require a copy of a previous year's UCAS Annual Report, please send your request to firstname.lastname@example.org.
Articles of Association
This is UCAS' constitutional document which sets out the charitable objects, and covers the regulations for the operations of UCAS and the responsibilities of the Board of Trustees.
UCAS Impact Report
Our Impact Report captures our achievements throughout 2018, of which we are immensely proud. We have delivered our new postgraduate application management service, increased flexibility in our operation of the admissions cycle, and increased transparency in undergraduate admissions, by publishing more data points and analysis than ever before.
We also saw an encouraging 3% increase in student satisfaction with UCAS services, reflecting the investments in relaunching student-facing information and advice through our different channels, including social media. We’ve also worked hard to ensure our business is financially stable and efficient, so we can invest in further enhancements for our customers.
UCAS Undergraduate End of Cycle Reports
Our Undergraduate End of Cycle Reports provide independent in-depth analysis and insight about who’s applying and getting into HE, changing patterns of recruitment, and the impacts of qualification, market reforms, and widening participation and access activities, drawing on our many years of expertise in this area.
Outcomes of the International Admissions Review (IAR) consultation 2014
Following a period of analysis, research and engagement with the sector, we issued the IAR consultation in April 2014. It received an excellent response from stakeholders across the education sector, with organisations making considered and detailed responses. The International Admissions Review – Findings and Recommendations report provides a detailed summary of the responses received and outlines proposals for implementation.
Recommendations were broadly supported, with some key priorities emerging:
- the capability to upload digital documents
- a review of current UCAS deadlines
- improving information and advice for international and EU applicants
The consultation responses also emphasised the need for us to enhance our services to all applicants, not just international applicants.
Thank you to everyone who responded or participated in the review. We welcome your continued engagement to ensure any proposals are successful for everyone concerned, particularly applicants. Please email us at email@example.com if you have any questions or comments on the outcome of the International Admissions Review, or if you have any suggestions to support the implementation of any of the proposed recommendations.
Highlights from applicant surveys conducted in 2012
In 2012, UCAS surveyed over 46,000 students to find out what they think about a range of issues that influence their education choices.
UCAS Admissions Process Review Consultation
This report is presented for consultation on behalf of the UCAS Board.
- It's the culmination of six months' work by the UCAS Admissions Process Review Team and Steering Group.
- It represents the first comprehensive review of an admissions process that has served the higher education sector and applicants well for 50 years since the inception of UCCA in 1961.
UCAS Admissions Process Review Consultation findings and recommendations
- We believe implementing these recommendations will deliver real improvements in the centralised admissions process for entry to UK undergraduate courses of higher education for all users of the system.
- This includes applicants, those who prepare and advise them, and the course providers that seek to admit students.
UCAS Qualifications Information Review Consultation
This consultation represents a comprehensive review of qualifications information needs.
- Including the needs of higher education providers, schools, colleges and advisers and applicants to higher education.
UCAS Qualifications Information Review Findings and Recommendations
This report sets out our recommendations and next steps following the Qualifications Information Review and Consultation.
- We believe implementing these recommendations will deliver real benefits to students, teachers and advisers, and higher education providers.
- We aim to provide more consistent, comparable and searchable information about qualifications to better inform admissions to higher education.