Having difficult conversations with applicants and parents
Tuesday 28 April 2020
16:30 - 17:30
Presentation and discussion – information giving with time for questions and discussion
Open to all
Summary
From complaints to unacceptable behaviour, join us for a look at difficult conversations with applicants and parents. Led by members of the UCAS Customer Experience Centre, this will be an opportunity to learn how UCAS handles difficult conversations, how to use emotional intelligence, and share your own experience with others from the sector.
Learning outcomes
- See the how others handle difficult conversations.
- Learn what emotional intelligence is and how to use it in difficult conversations.
- Gain tips and techniques for handling difficult interactions.
