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IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Wages

New workers
AVERAGE
Experienced
£23,262
£33,430
£54,861

New workers start around £23,262. Normal pay is £33,430 per year.
Highly experienced workers can earn up to £54,861.

Available jobs

In the past year there were 128,011 vacancies for this type of job

4.57%

Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Reports on commonly occurring queries to detect underlying problems.

  • Maintains a log of work in progress, calls received, actions taken and problems detected.

  • Researches possible solutions in user guides, technical manuals and other documents.

  • Refers more complex or intractable problems to appropriate IT professionals.

  • Facilitates user access to systems.

  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.

  • Advises users on how to resolve hardware and software problems.

  • Provides technical support to IT users.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Technical Support

  • Help Desk Support

  • Active Directory

  • Microsoft Office 365

  • Microsoft Azure

  • Technical Issues

  • Information Technology Infrastructure Library

  • Operating Systems

  • Windows Servers

  • Microsoft 365

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Communication

  • Customer Service

  • Troubleshooting (Problem Solving)

  • Problem Solving

  • Management

  • Detail Oriented

  • Operations

  • Microsoft Office

  • English Language

  • Organizational Skills

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.

Routes to this career

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