Rail Travel Assistants

Rail travel assistants issue, collect and inspect travel tickets, provide information and assistance to railway passengers, operate train doors, and perform a variety of duties on station platforms in connection with the arrival and departure of trains and the movement of goods and passengers, and on trains to ensure the safety and comfort of passengers.


New workers
£ 22,715
£ 35,542
£ 62,812

Available jobs

In the past year there were 15,819 vacancies for this type of job

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.

  • Checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train.

  • Attends to the safety, welfare and comfort of passengers on trains and manages train crew.

  • Assists passengers with special needs to board and leave trains.

  • Loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks.

  • Helps with passenger enquiries and makes announcements over a public address system at stations.

  • Examines and collects tickets at the ticket barrier of a railway station.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Cash Handling

  • Conflict Management

  • Fire Safety

  • Talent Management

  • Train Operation

  • Effective Communication

  • Numeracy

  • Operational Performance Management

  • Signaling Systems

  • Safety Standards

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Communication

  • Customer Service

  • Decision Making

  • Teamwork

  • First Aid

  • Confident Communicator

  • Problem Solving

  • English Language

  • Mathematics

  • Time Management

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.