The five reasons why you can’t sign in to your application (and how to overcome them)

Thursday 21 March 2019, UCAS advice


The five reasons why you can’t sign in to your application (and how to overcome them)

We gets lots of phone calls and queries on Facebook and Twitter from people who can’t sign in to their applications.There are a few different reasons why you might not be able to sign in, but here’s how to overcome the most common sign in issues, in case you find yourself faced with this message:
1. You've selected the wrong type of application
There are four different types of application you can sign into – UCAS Undergraduate, UCAS Teacher Training, UCAS Conservatoires, and UCAS Postgraduate. Make sure you click the correct option for the type of course you’re applying for. If, for example, you’ve started an application for a postgraduate teacher training programme, you won’t be able to sign in and complete it through the UCAS Undergraduate page.

2. You’ve entered the wrong username and/or password 
If you’ve forgotten your username and/or password, click on the 'forgotten login' link to retrieve them. This will send two emails to the address you gave when you registered – one containing your username and the other your password. Remember, your login details are case sensitive, so you must type them exactly as they appear in the emails.

If you haven’t verified your email address yet, your email address won’t be recognised – in this situation, you’ll need to call us so an adviser can give you your login details, after some security checks.

3. You’re locked out after too many invalid attempts
If this is the case, you’ll need to call us so we can unlock your account, after some security checks.

4. You’re trying to sign in to Track by mistake
To sign in to complete your application, you have to go to the ‘Apply’ sign in page and not the ‘Track your application’ page. You’ll know if you’ve gone to Track by mistake because you’ll be asked to enter a Personal ID instead of a username.


5. You haven’t registered to apply for courses this year
If you applied in a previous year and have decided to reapply for courses this year, you must register again. The username and password you had when you applied before won’t be valid this year.