Customer Service Occupations

Job holders in this unit group perform a variety of customer service occupations


New workers

New workers start around £7,762. Normal pay is £20,628 per year.
Highly experienced workers can earn up to £33,458.

Available jobs

In the past year there were 388,203 vacancies for this type of job


Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Informs customers of special promotions and new product launches.

  • Addresses customer complaints and problems.

  • Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.

  • Makes reservations, books tickets, organises insurance policies on behalf of customers.

  • Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.

  • Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Relationship Management

  • Customer Support

  • Invoicing

  • Key Performance Indicators (KPIs)

  • Booking (Sales)

  • Upselling

  • Inbound Calls

  • Call Center Experience

  • Outbound Calls

  • Effective Communication

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Service

  • Communication

  • Sales

  • Detail Oriented

  • Management

  • Problem Solving

  • English Language

  • Self-Motivation

  • Organizational Skills

  • Professionalism

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.