People in these occupations manage and analyze technical information and communication systems, provide user support, and plan, build, and test applications and systems.
Information Technology and Telecommunications Directors
Job holders in this unit group plan, organise, direct and co-ordinate the work and resources necessary to provide and operate information technology and telecommunications services within an organisation.
IT Business Analysts, Architects and Systems Designers
Workers in this unit group provide advice on the effective utilisation of IT and design IT systems in order to meet the business objectives or to enhance the business effectiveness of the organisation.
Programmers and Software Development Professionals
Programmers and software development professionals design, develop, test, implement and maintain software systems in order to meet the specifications and business objectives of the information system; they also design and develop specialist software e.g. for computer games.
Electrical and electronics technicians perform a variety of miscellaneous technical support functions to assist with the design, development, installation, operation and maintenance of electrical and electronic systems.
IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.