IT Operations Technicians

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.


New workers

New workers start around £20,856. Normal pay is £29,907 per year.
Highly experienced workers can earn up to £46,398.

Available jobs

In the past year there were 84,384 vacancies for this type of job


Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Acts as a liaison between users, outside suppliers, and other technical teams.

  • Performs server backup and recovery operations and restarts systems following outages.

  • Identifies problems, agrees remedial action and undertakes emergency maintenance if required.

  • Analyses systems and makes recommendations to improve performance.

  • Schedules and performs system maintenance tasks, such as loading user applications, programs and data.

  • Configures and sets up new server systems.

  • Administers, monitors and supports internal/external networks, servers, email and security systems.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Technical Support

  • Project Management

  • Active Directory

  • Microsoft Azure

  • Microsoft Office 365

  • Help Desk Support

  • Information Technology Infrastructure Library

  • SQL (Programming Language)

  • Finance

  • Agile Methodology

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Communication

  • Management

  • Customer Service

  • Problem Solving

  • Troubleshooting (Problem Solving)

  • Sales

  • Detail Oriented

  • Planning

  • Operations

  • Self-Motivation

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.