IT Operations Technicians

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.


New workers
£ 18,532
£ 29,791
£ 47,858

Available jobs

In the past year there were 83,112 vacancies for this type of job

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Acts as a liaison between users, outside suppliers, and other technical teams.

  • Performs server backup and recovery operations and restarts systems following outages.

  • Identifies problems, agrees remedial action and undertakes emergency maintenance if required.

  • Analyses systems and makes recommendations to improve performance.

  • Schedules and performs system maintenance tasks, such as loading user applications, programs and data.

  • Configures and sets up new server systems.

  • Administers, monitors and supports internal/external networks, servers, email and security systems.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Technical Support

  • Project Management

  • Active Directory

  • Finance

  • Microsoft Office 365

  • Microsoft Azure

  • Help Desk Support

  • SQL (Programming Language)

  • Information Technology Infrastructure Library

  • Agile Methodology

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Communication

  • Management

  • Customer Service

  • Problem Solving

  • Troubleshooting (Problem Solving)

  • Self-Motivation

  • Sales

  • Detail Oriented

  • Planning

  • Operations

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.