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IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Wages

New workers
AVERAGE
Experienced
£ 18,247
£ 29,007
£ 45,612

Available jobs

In the past year there were 111,355 vacancies for this type of job

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Reports on commonly occurring queries to detect underlying problems.

  • Maintains a log of work in progress, calls received, actions taken and problems detected.

  • Researches possible solutions in user guides, technical manuals and other documents.

  • Refers more complex or intractable problems to appropriate IT professionals.

  • Facilitates user access to systems.

  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.

  • Advises users on how to resolve hardware and software problems.

  • Provides technical support to IT users.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Technical Support

  • Help Desk Support

  • Active Directory

  • Microsoft Office 365

  • Operating Systems

  • Windows Servers

  • Microsoft Windows 10

  • Information Technology Infrastructure Library

  • Desktop Support

  • SQL (Programming Language)

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Communications

  • Customer Service

  • Troubleshooting (Problem Solving)

  • Management

  • Problem Solving

  • Microsoft Office

  • Detail Oriented

  • Operations

  • Information Technology

  • Self-Motivation

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.