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FAQs

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How do the universities get my exam results?

I am an international student – can I get support?

I am estranged from one of my parents but not both – does this count?

I cannot sign in to my application to see my personal statement similarity report. What can I do?

I don’t think the similarity detection report is right – how do I appeal?

I have complex support needs – how do I let the university or college know about the support I …

I have put my nationality, date of birth or name down incorrectly – can this be changed?

I have replied incorrectly to my invitation – what should I do?

I haven’t been diagnosed with a mental health condition, but I have had some difficulties in the past and …

I made an error when replying to my offers. Is it possible to change my replies?

I only made four choices because I applied for medicine, dentistry, veterinary medicine or veterinary science courses, and I’ve …

I’m applying for a different subject, can I change my personal statement?

If I tell the university or college about an impairment or condition, will it affect their decision on my …

Once I’ve shared a condition or impairment in the UCAS application do I need to do anything else?

Similarities have been found in my personal statement – can I withdraw my application and submit another one?

Some of the information on my welcome email is wrong. What should I do?

This is my own work – someone must have hacked into my email account and used my statement. What …

This was not my fault – my agent mixed my statement up with someone else’s. What do I do …