The Operations business unit runs UCAS’ day-to-day frontline services. They include the Customer Experience Centre, providing comprehensive high quality services to support applicants in their journey into university and other higher education provision. They also include services to higher education providers, IT service management, data and insights services, and qualification matching, for instance to support A level results day.
The unit analyses, researches, develops and releases UCAS’ publications, particularly at key points in the application cycle.
Operations is responsible for running UCAS’ Confirmation and Clearing service, and logistics related to key deadlines in the cycle.
Digital and Data
The Digital and Data business unit defines and delivers the digital products and services used by students, providers, advisers, and commercial partners, as well as the underlying technology platforms that enable these products to be developed in a responsive and agile way.
Through the development and support of our underpinning data platform, the business unit ensures that our data is curated and made available for use both by our analytical reporting, and our data products and insights teams.
Working in multi-disciplinary teams comprising customer insight, product managers, architects, developers, testers and data scientists, the Digital and Data business unit ensures that UCAS is a customer centric, product-focused digital business, connecting students with their next opportunity.
Finance and Corporate Services
Our Finance and Corporate Services business unit is a fusion of multiple functions — financial planning and accounting, facilities and building management, procurement, programme and project management, corporate governance and performance, organisational development, enterprise architecture, legal and compliance, and the CEO Office.
The Finance Team also defines UCAS' financial strategy.
Chief Executive Office
The Chief Executive Office business unit is responsible for CEO support and HR.
The HR function includes Talent and Learning, Recruitment, HR Operations, and HR Business Partnering.
The Strategy and Public Affairs function will seek to advance the interests of UCAS with stakeholders and decision-making bodies, and work to enhance and protect UCAS’ public image and reputation (in conjunction with Marketing, Content, and PR).
Sales and Marketing
The Sales and Marketing business unit takes responsibility for successfully and sustainably launching and growing products and services that respond to UCAS’ customer needs.
Through UCAS Media (UCAS’s commercial subsidiary), we connect clients to our engaged audiences and offer data-led consultancy and insight services to the HE sector and associated markets.
UCAS Media provides consultancy, insight, and marketing solutions for higher education providers wanting to improve their position in the market, and for commercial brands wanting to reach students. With our highly engaged audience, we’re in the perfect position to support our customers with what they need to identify, engage, and convert. All our profits are gift-aided back to UCAS, the charity.
Through our marketing functions we manage and provide content across the all of UCAS channels including ucas.com, our social channels, emails, and our network of face-to-face events.