Crisis – what crisis?
Tuesday 28 April 2020
12:20 - 13:20
Discussion – a short presentation, but mainly interactive
Advanced, experienced, or senior staff
Summary
We all know that successful admissions and recruitment teams are what makes a great university tick. A lot of your work is unseen by the powers that be – until something goes wrong, and you are thrust into the limelight! Planning for and dealing with a crisis is an integral part of preparing and managing a successful team. 99% of the time everything goes to plan, but are you prepared for that 1%?
Two colleagues will share their experiences of when a crisis hit them, how they managed, and what they learnt from the experience. This will be followed by a workshop activity looking at your crisis management plans, and sharing experiences and best practice with colleagues.
Learning outcomes:
- Learn about how two providers dealt with a crisis.
- Examine your own crisis management preparations.
- Share experiences and best practice with colleagues to improve your own preparations.
