Other Customer Service Occupations

Job holders in this unit group perform a variety of customer service occupations.

Wages

New workers
AVERAGE
Experienced
£ 6,534
£ 18,741
£ 30,202

Available jobs

In the past year there were 325,110 vacancies for this type of job

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Informs customers of special promotions and new product launches.

  • Addresses customer complaints and problems.

  • Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.

  • Makes reservations, books tickets, organises insurance policies on behalf of customers.

  • Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.

  • Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Relationship Management

  • Call Center Experience

  • Marketing

  • Invoicing

  • Inbound Calls

  • Customer Support

  • Key Performance Indicators (KPIs)

  • Booking (Sales)

  • Product Knowledge

  • Purchasing

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Service

  • Communications

  • Sales

  • Detail Oriented

  • Management

  • Problem Solving

  • Self-Motivation

  • Professionalism

  • Enthusiasm

  • Microsoft Office

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.