Customer Service Supervisors

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Wages

New workers
AVERAGE
Experienced
£ 18,407
£ 31,074
£ 51,500

Available jobs

In the past year there were 63,568 vacancies for this type of job

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.

  • Establishes and monitors work schedules to meet the organisation's requirements.

  • Develops and plans training for their teams.

  • Liaises with clients and handles more complicated or sensitive complaints and queries.

  • Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Invoicing

  • Customer Relationship Management

  • Key Performance Indicators (KPIs)

  • Data Entry

  • Finance

  • Booking (Sales)

  • Marketing

  • Administrative Support

  • Order Processing

  • Client Services

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Service

  • Communication

  • Sales

  • Detail Oriented

  • Management

  • Problem Solving

  • Leadership

  • Microsoft Excel

  • Administrative Functions

  • Organizational Skills

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.