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Customer Service Managers and Supervisors

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

Wages

New workers
AVERAGE
Experienced
£ 18,146
£ 28,861
£ 50,286

New workers start around £18,146. Normal pay is £28,861 per year. Highly experienced workers can earn up to £50,286.

Available jobs

In the past year there were 173,686 vacancies for this type of job

1.92%

Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

  • Discusses customer responses with other managers with a view to improving the product or service provided.

  • Co-ordinates and controls the work of those within customer services departments.

  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Key Performance Indicators (KPIs)

  • Customer Relationship Management

  • Marketing

  • Auditing

  • Performance Management

  • Finance

  • Service Improvement

  • Social Work

  • Service Management

  • Information Technology Infrastructure Library

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Management

  • Communications

  • Customer Service

  • Leadership

  • Sales

  • Problem Solving

  • Coaching

  • Planning

  • Operations

  • Honesty

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.

Routes to this career

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Related industry guides

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