Customer Service Supervisors

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.


New workers

New workers start around £17,202. Normal pay is £30,172 per year.
Highly experienced workers can earn up to £50,451.

Available jobs

In the past year there were 64,038 vacancies for this type of job


Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.

  • Establishes and monitors work schedules to meet the organisation's requirements.

  • Develops and plans training for their teams.

  • Liaises with clients and handles more complicated or sensitive complaints and queries.

  • Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Invoicing

  • Customer Relationship Management

  • Key Performance Indicators (KPIs)

  • Data Entry

  • Booking (Sales)

  • Finance

  • Administrative Support

  • Order Processing

  • Marketing

  • Warehousing

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Service

  • Communication

  • Sales

  • Detail Oriented

  • Problem Solving

  • Management

  • Leadership

  • Microsoft Excel

  • Organizational Skills

  • Administrative Functions

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.