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Customer Service Supervisors

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Wages

New workers
AVERAGE
Experienced
£18,377
£33,759
£53,363

New workers start around £18,377. Normal pay is £33,759 per year.
Highly experienced workers can earn up to £53,363.

Available jobs

In the past year there were 63,480 vacancies for this type of job

4.36%

Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.

  • Establishes and monitors work schedules to meet the organisation's requirements.

  • Develops and plans training for their teams.

  • Liaises with clients and handles more complicated or sensitive complaints and queries.

  • Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Invoicing

  • Customer Relationship Management

  • Key Performance Indicators (KPIs)

  • Data Entry

  • Administrative Support

  • Order Processing

  • Product Knowledge

  • Customer Inquiries

  • Continuous Improvement Process

  • Client Services

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Service

  • Communication

  • Detail Oriented

  • Sales

  • Management

  • Problem Solving

  • Operations

  • Organizational Skills

  • Microsoft Excel

  • Administrative Functions

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.

Routes to this career

See all

  • Business Enterprise

    University College Birmingham

    FdA · 2 Years · Full-time · Birmingham · 03/02/2025

    Tariff points: 32/56

  • Management

    DN Colleges Group

    FD · 2 Years · Full-time · Scunthorpe · 16/09/2024

    Tariff points: 40/40

  • Travel and Tourism

    Middlesbrough College

    FD · 2 Years · Full-time · Middlesbrough · 16/09/2024

    Tariff points: 48/48

  • Business

    SGS (South Gloucestershire and Stroud College)

    HND · 1 Year · Full-time · Bristol · 09/2024

    Tariff points: N/A

  • Business

    Gloucestershire College

    HNC · 1 Year · Blended learning (full-time) · Gloucester · 20/05/2025

    Tariff points: 48/48

  • Business

    Petroc

    FdA · 2 Years · Full-time · Barnstaple · 09/2024

    Tariff points: 48/48

  • Business

    London College

    HNC · 1 Year · Full-time · Hounslow · 28/04/2025

    Tariff points: N/A

  • Maritime Business

    University of Plymouth

    BSc (Hons) · 4 Years · Sandwich · Plymouth · 16/09/2024

    Tariff points: 112/128

  • Business (Top-up)

    Chichester College Group (inc Brinsbury, Chichester, Crawley, Northbrook & Worthing Colleges)

    BA (Hons) · 1 Year · Full-time · Chichester · 09/2024

    Tariff points: N/A

  • Business

    Cambridge Regional College

    HNC · 1 Year · Full-time · Cambridge · 23/09/2024

    Tariff points: 48/48

  • Business: Marketing

    British Academy of Jewellery

    HND · 2 Years · Blended learning (full-time) · Birmingham · 01/2025

    Tariff points: N/A

  • Business

    Bishop Grosseteste University

    BA (Hons) · 3 Years · Full-time · Lincoln · 23/09/2024

    Tariff points: 96/112

  • Business

    Yeovil College University Centre

    HND · 2 Years · Full-time · Yeovil · 09/09/2024

    Tariff points: 48/48