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IT Operations Technicians

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

Wages

New workers
AVERAGE
Experienced
£20,857
£29,908
£46,400

New workers start around £20,857. Normal pay is £29,908 per year.
Highly experienced workers can earn up to £46,400.

Available jobs

In the past year there were 84,352 vacancies for this type of job

5.09%

Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Acts as a liaison between users, outside suppliers, and other technical teams.

  • Performs server backup and recovery operations and restarts systems following outages.

  • Identifies problems, agrees remedial action and undertakes emergency maintenance if required.

  • Analyses systems and makes recommendations to improve performance.

  • Schedules and performs system maintenance tasks, such as loading user applications, programs and data.

  • Configures and sets up new server systems.

  • Administers, monitors and supports internal/external networks, servers, email and security systems.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Technical Support

  • Project Management

  • Microsoft Azure

  • Active Directory

  • SQL (Programming Language)

  • Auditing

  • Finance

  • Microsoft Office 365

  • Information Technology Infrastructure Library

  • Help Desk Support

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Communication

  • Management

  • Customer Service

  • Problem Solving

  • Troubleshooting (Problem Solving)

  • Sales

  • Detail Oriented

  • Planning

  • Operations

  • Self-Motivation

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.

Routes to this career

See all

Computing (Level 6)

University of Gloucestershire

BSc (Hons) · 1 Year · Full-time · Cheltenham · 22/09/2025

Tariff points: N/A

3D Game Art

Buckinghamshire New University

BA (Hons) · 3 Years · Full-time · High Wycombe · 09/2025

Tariff points: 88/112

Business Technology

University of the West of Scotland

BSc (Hons) · 4 Years · Sandwich · Paisley · 08/09/2025

Tariff points: N/A

Software Engineering

University of Salford

BSc (Hons) · 4 Years · Sandwich · Salford · 09/2025

Tariff points: 112/112

Data Science and Analytics

University of Portsmouth

BSc (Hons) · 3 Years · Full-time · Portsmouth · 22/09/2025

Tariff points: 112/120

Software Engineering

University of Northampton

BSc (Hons) · 3 Years · Full-time · Northampton · 15/09/2025

Tariff points: 112/112

Media Production (Top-up)

University of Bedfordshire

BA (Hons) · 1 Year · Full-time · Bedford · 09/2025

Tariff points: N/A

Game Development

West Herts College

HND · 2 Years · Full-time · Watford · 09/2025

Tariff points: 48/48

Computer Science

University Centre Peterborough

BSc (Hons) · 3 Years · Full-time · Peterborough · 09/2025

Tariff points: 64/64

Software Engineering

University Centre Truro and Penwith

FdEng · 2 Years · Full-time · Truro · 22/09/2025

Tariff points: 48/48

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