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Contact Us

There's several ways to get in touch with UCAS as a business – see below to find the best way to contact the right person, depending on your enquiry.

Contacts for UCAS providers

Following a review of the structure of our customer-facing teams, we have created a new model for engaging with providers, which focuses on customer success.

Who to contact

Who to contact for help and advice about your application, and what to do next.

Creating my new account with UCAS

If you have registered a UCAS account but do not yet have any permissions to access UCAS services or are having difficulty with your account, you can contact our customer services team who will be able to help.

How can we help?

Having trouble with something on your application? Search our FAQs to see if you can find an answer to common issues people contact us about, or find out how to get in touch below.

Processing and using revised grades

Once applicants have received revised grades they may contact you regarding their previous firm choices which were made unsuccessful (REJ) or had changed course offers (UCC) to find out if you will be willing to reconsider them.

Supported internships

Facts about supported internships: who's eligible, how the study programme works, and who to contact for more information.

Suspending or withdrawing from your full-time studies

If you decide to suspend or withdraw from your full-time studies, you need to contact Student Finance England and let your university or college know as soon as possible. Content provided by Student Finance England.