Further to the information in last week’s bulletin regarding 2016 admissions changes, we wanted to provide more clarification on the changes we are making to our processes to comply with consumer protection obligations.
Currently applicants are able to rearrange their firm, insurance and decline (including decline by default [DBD]) replies up to seven calendar days after the date of their original reply or DBD, by calling our Customer Contact Centre. After seven days, changes to replies can only be made with permission from the provider(s) concerned.
For the 2016 cycle, we will be extending this seven day window to 14 days. We will be reviewing our communications and collateral to reflect this change.
Currently applicants are able to rearrange their firm, insurance and decline (including decline by default [DBD]) replies up to seven calendar days after the date of their original reply or DBD, by calling our Customer Contact Centre. After seven days, changes to replies can only be made with permission from the provider(s) concerned.
For the 2016 cycle, we will be extending this seven day window to 14 days. We will be reviewing our communications and collateral to reflect this change.