The findings are key to helping us understand what it is you feel we are doing well, but more importantly what we need to improve to further enhance your experience of working with us.
Providers’ overall satisfaction with UCAS’ services in 2020 has risen to 83% – an increase of 3% from last year. Based on providers’ feedback, your interactions with our staff have been positive, and the support we’ve provided over the last 12 months to enable you to continue running your admissions service was very well received.
It was clear that the lack of development to our core service causes some concern. We know there’s a balance to be struck on making improvements for all our customers, and as we introduce new student-facing services, we’re mindful providers also need to see added benefits.
We’ve identified the key areas for improvement to deliver more value for providers, including the ability to access all products and services in one place through a single sign on, better engagement and communication around virtual events, along with the providers’ section of ucas.com. We’ll feed back on the improvements we’re making in these areas over the next few weeks.
Here is a summary of the top-level findings from the survey.