Direct contact service

Our direct contact service is designed to help you find a university or college place, if things don’t go to plan.
Relevant to

Here are some of the most frequently asked questions about our direct contact service.

  • What is the direct contact service?

    This is an optional service, designed to help you find a university or college place if you don’t have one. If you sign up, universities and colleges can contact you from 27 February to 3 July 2017 if you are eligible for Extra, and from 5 July to mid-September 2017 if you are eligible for Clearing, if they have places on courses that they think might be suitable for you. 

  • Who can use it?

    You can sign up to this service now, but you will only be eligible to use it if:

    • you are not waiting for any university decisions
    • you aren't holding any offers and are eligible for Extra or Clearing, depending on the time of year
    • you’ve paid the full £24 application fee
    • you submitted your application by 30 June
    • you have, or will have, A level, SQA, BTEC, IB, or Access to HE qualifications 
  • When can I sign up?

    You can sign up anytime now until mid-September.

  • How do I sign up?

    We’ll have sent you an email asking if you’d like to sign up to this service. You can sign up through the link in that email.

  • If I don’t secure a place, can I still use Extra and Clearing as normal to find a place?

    Yes. You can use Extra and Clearing as normal, by checking our search tool to find out which courses have vacancies, and contacting universities to try to find a place. But, if you’ve signed up to our direct contact service, universities may also phone you to discuss courses they think may be suitable for you. If you subsequently get an offer from more than one uni, you’ll need to choose which is right for you.

  • How do I accept an offer?

    Once you’ve been given an offer for a course you’d like to accept, add it in Track as your Extra or Clearing choice, depending on the time of year.

  • Will I definitely be contacted by universities if I sign up to the direct contact service?

    Not necessarily – you will only be contacted by universities if they think they have places you’d be suitable for, based on the information in your application. Bear in mind, you may not be contacted at all. It’s really important to contact universities in Extra and Clearing as normal, to maximise your chances of getting a place. Find out more about Extra and Clearing.

  • If I sign up to the direct contact service, what happens?

    If a university has a course they think you may be interested in, they will contact you to discuss the options available. If they make you an offer, you’ll be able to tell them whether or not you’d like to accept it. If you do accept the offer, you can then add it in Track. We encourage you to use the normal processes for Extra and Clearing as well as waiting for calls from universities – find out more about Extra and Clearing.

  • When does the direct contact service open?

    If you’ve signed up to use the service and you don’t have a place after you’ve received decisions from all of your choices, you may receive phone calls from universities from 27 February to 3 July 2017, and from 17 August to mid-September 2017. You may continue to be contacted until you have secured a place, unless you decide to opt out by changing your preferences. Instructions on how to do this are in the email we sent you about the direct contact service.

    Please be aware that, because of the time it takes to process some information, some universities may contact you shortly after you’ve secured a place. If this happens, please let them know you already have a place on a course. 
  • What information will universities see?

    The universities and colleges will be able to see key information from your UCAS application. This includes information such as your name and contact details, your qualifications, personal statement, and the subject areas you originally applied for with your 2017 UCAS application. This information will help them to decide if they have a place on a course that could be right for you.

  • How do I let you know if I don’t want to use the service anymore?

    If you previously signed up to the service and no longer want to be part of it, click on the link in the email we sent you where you were invited to sign up to the service. This will take you to the page where you can change your preferences.

    If you don’t have the email anymore, you can call us on 0371 468 0 468 and we will resend it to you.

  • Can I choose which universities will receive my application through the service?

    It’s not possible to choose which universities and colleges will receive your application, and not all of them will be using this service.


Remember, choosing the right course and university or college is a very important decision – you’ll be investing a lot of time, money, and effort, and it can be difficult to change if you’re not satisfied. The university or college must ensure you that you have all the information you need to make an informed choice under consumer protection legislation.