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Customer Experience Centre availability: 22 September
Our Customer Experience Centre will close at 15:00 on Friday 22 September for staff training. It will open again, as usual, at 08:30 (UK time) on Monday 25 September.
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Planned maintenance: 22 – 24 September

We're carrying out planned maintenance from Friday 22 September until Sunday 24 September. This means at times, you may become disconnected from Apply. Please do not make any changes to your application during the following times:

  • 07:30 – 08:00 on Friday 22 September
  • 07:30 – 08:00 on Saturday 23 September
  • 14:00 – 15:00 on Saturday 23 September

Track will also be unavailable between 09:00 – 11:00 on Saturday 23 September.

The UCAS Teacher Training search tool will be unavailable from 18:00 on Friday 22 September until 23:59 on Sunday 24 September.

Getting undergraduate student support

If you have any problems, don’t worry – there will be plenty of people you can talk to.
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Who can help?

First of all, your university or college will have people you can talk to – your tutor, different advisers, and your students' union.

If you'd like something confidential, anonymous, and over the phone, you could call Nightline – a listening, support, and information service, run by students for students. There's also The Site – full of help and advice for students, as well as a free question and answer service.


Problems with the course provider

Academic – if you're struggling or not enjoying the course, speak to a tutor.

  • They might have good advice or a helpful solution.
  • Maybe you could swap courses without losing time or credit.

Accommodation – if you're having trouble, you might be able to sort out an alternative.

  • If it's a problem in halls, the accommodation office might be able to help.
  • Try your student support service if it's a private landlord.

Legal – if it's a problem with the course provider, you can get free legal advice through your students' union.

  • Some have a legal information centre you can go to.
  • They might have a weekly drop-in centre with a qualified professional you can talk to.

Personal problems

Health – many course providers have their own medical centres you can go to, or at least advice about local doctors.

  • If not, a student adviser should be able to give you information about local doctors.
  • If there's anything that affects your studies, let your tutor or adviser know as soon as you can.

Making friends – the best way is to get stuck in.

  • Get to know your housemates and other students on your course.
  • Join clubs and societies that share your interests – think about volunteering too.

Missing home? Don't worry – lots of students go through this.

  • It's a massive change, but try to get involved with campus life and keep busy.
  • Maybe speak to a counsellor – they might have advice to help you get used to your new surroundings.

Thinking about leaving?

If you're thinking about dropping out, talk it over first.
  • Speak to family, friends, tutors, advisers, or support staff to figure out what you want to do.
  • If you do drop out, don't feel like you've failed – remember you've taken the time to think it over, and it's what feels right for you. See what other options are available – with such a wide variety on offer, chances are you'll find something else to get inspired and enthusiastic about.
  • If later you decide to reapply, it'll be a new application – you can't reuse your previous one.