Getting undergraduate student support

If you have any problems, don’t worry – there will be plenty of people you can talk to.
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Who can help?

First of all, your university or college will have people you can talk to – your tutor, different advisers and your students' union.

If you'd like something confidential, anonymous and over the phone you could call Nightline – a listening, support and information service, run by students for students. There's also The Site – full of help and advice for students, as well as a free question and answer service.


Problems with the course provider

Academic – if you're struggling or not enjoying the course, speak to a tutor.

  • They might have good advice or a helpful solution.
  • Maybe you could swap courses without losing time or credit.

Accommodation – if you're having trouble, you might be able to sort out an alternative.

  • If it's a problem in halls the accommodation office might be able to help.
  • Try your student support service if it's a private landlord.

Legal – if it's a problem with the course provider, you can get free legal advice through your students' union.

  • Some have a legal information centre you can go to.
  • They might have a weekly drop-in centre with a qualified professional you can talk to.

Personal problems

Health – many course providers have their own medical centres you can go to, or at least advice about local doctors.

  • If not, a student adviser should be able to give you information about local doctors.
  • If there's anything that affects your studies, let your tutor or adviser know as soon as you can.

Making friends – the best way is to get stuck in.

  • Get to know your housemates and other students on your course.
  • Join clubs and societies that share your interests – think about volunteering too.

Missing home? Don't worry – lots of students go through this.

  • It's a massive change, but try to get involved with campus life and keep busy.
  • Maybe speak to a counsellor – they might have advice to help you get used to your new surroundings.

Thinking about leaving?

If you're thinking about dropping out, talk it over first.
  • Speak to family, friends, tutors, advisers or support staff to figure out what you want to do.
  • If you do drop out, don't feel like you've failed – remember you've taken the time to think it over and it's what feels right for you. See what other options are available – with such a wide variety on offer, chances are you'll find something else to get inspired and enthusiastic about.
  • If later you decide to reapply, it'll be a new application – you can't reuse your previous one.