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Planned maintenance: 17 – 19 November

We are carrying out planned maintenance on Friday 17 November until Sunday 19 November.

This means at times, you may become disconnected from Apply for advisers.

Please do not make any changes to applications during the following times:

  • 07:30 – 08:00 on Friday 17 November
  • 07:30 – 08:00 on Saturday 18 November
  • 14:00 – 15:00 on Saturday 18 November

Please be aware that UCAS Undergraduate Apply may also become disconnected – we’re advising applicants to avoid making changes to their applications at the times listed above.

UCAS Undergraduate Track will also be unavailable between 09:00 – 11:00 on Saturday 18 November.

How you can contact us

Teachers and advisers can contact us by phone, email or using social media.

If you are a teacher or adviser and need to contact us about any aspect of the application process, our Schools Team is here to help. This is a priority service for advisers – please do not share the details with applicants

If you’re an applicant please contact us using the details provided or check out our FAQs.

Did you know we have a dedicated schools support team exclusively for teachers and advisers? Hashmita Patel and her team, here in Cheltenham, are ready to answer any questions you have, wherever your school or college is based.

Our normal opening hours are Monday to Friday 08:00 – 18:00 (UK time).
  • Phone from UK – 0345 123 8001*
  • Phone from outside the UK – +44 330 333 0239 (international call rates apply)
  • Email – adviserhelp@ucas.ac.uk This is a priority service for teachers and advisers.
  • Fax – 01242 544 961

If you have hearing difficulties, you can contact the Customer Experience Centre, using the text relay service:

  • Phone from the UK – 18001 0371 468 0 468*
  • Phone from outside the UK – +44 151 494 1260 (text phone) and ask the operator to dial 0371 468 0 468

*Calls will be charged at your standard network rate.


On Twitter?

Follow us on Twitter @ucas_advisers.


Feedback

We love to hear from you, whether it’s over the telephone or by email. If you would like to give us feedback on any of our products and service, please contact us at adviserfeedback@ucas.ac.uk.


Complaints

If you wish to make a complaint, please email complaints@ucas.ac.uk.


Sign up for updates

If you would like to receive monthly updates from us throughout the application process, please sign up for our newsletters. You can also follow our adviser newsfeed for the latest information.