- We'll let your conservatoire know too, but it's best to also let them know yourself as soon as possible.
- Make sure you get your post redirected too, and if you're using a different address during term time, remember to change your address to your home/new address in the holidays.
- We'll email you at the new address with a verification code – enter this in Track to confirm it's the right email address. (We can't change email addresses over the phone as it would negate the verification process.)
- As well as emails letting you know there's an update to your application, this email address is also where you can get info on courses, discounts and offers etc – you can opt in or out of these in the Personal details section of Track.
If you want to change your name, date of birth, or passport details:
- Please complete our update my details form and we'll do this for you.
- For name and date of birth changes, you need you to attach a clear photo or scanned copy of an official document showing these – such as a birth certificate, marriage certificate, driving licence or passport.
- As long as we’ve got everything we need, we’ll update your details and the changes will display in Track.
- It's important you also let your conservatoires know.
If you're likely to be away at any time during the application period, you may want to nominate someone who can make decisions on your behalf and discuss your application with us and the conservatoires you're applying to, e.g. a parent, other relative or guardian. If you didn’t nominate someone when you filled in your application but now wish to do so, please call us.
Course, year or point of entry
If you want to change your course, defer for a year, or change the point of entry, contact your chosen conservatoire. If they agree to any changes, they’ll inform us.
Changes to exams and courses
Let us know straightaway if any of your exam details change, by completing our qualifications amendment form – let your conservatoires know too.
- That's anything from exam subjects, to awarding/examining bodies and centre numbers – but not new results. More about your results (including resits).
- Conditional offers are usually based on exam details, so these changes might affect offers or decisions.
- It's important to tell us, as it could delay the processing of your exam results if you don't. If your results can't be confirmed, you might not get your place.
- We cannot add or amend predicted grades.
If anything affects your results, write as soon as possible to each conservatoire that's considering your application. Explain the situation and include a supporting letter from your school, college or centre, as well as your doctor if it's medical.
Accident, illness or personal problems that affect your exam results
- If you suffer an accident, illness or a personal problem that could affect your results, contact each conservatoire to explain. Please include a supporting letter from your school or other authority and, in medical cases, from your doctor.
- Send details as soon as possible after the problem has arisen. Don't wait until you have your exam results.
Cancelling a choice
- You can withdraw from a choice, provided there is no decision for it other than 'Audition pending' – please contact us to do this. This is not the same as withdrawing your entire application.
Cancelling your application
- If you've changed your mind about applying, you can cancel your application and request a refund within 14 days. The easiest way to do this is to call us. If you can't call us, download, complete and return our UCAS Conservatoires cancellation form .
- Unless you withdraw within 14 days, you cannot re-apply in this cycle. You need to wait until the next admission cycle before submitting another application.
- Cancelling your application is not the same as cancelling a choice (see above).