Customer Service Managers and Supervisors

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.


New workers
£ 18,146
£ 28,861
£ 50,286

Available jobs

In the past year there were 173,686 vacancies for this type of job

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

  • Discusses customer responses with other managers with a view to improving the product or service provided.

  • Co-ordinates and controls the work of those within customer services departments.

  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Key Performance Indicators (KPIs)

  • Customer Relationship Management

  • Marketing

  • Project Management

  • Auditing

  • Performance Management

  • Finance

  • Life Coaching

  • Stock Management

  • Commercial Planning

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Management

  • Communications

  • Customer Service

  • Leadership

  • Sales

  • Coaching

  • Problem Solving

  • Planning

  • Honesty

  • Operations

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.