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Customer Service Supervisors

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Wages

New workers
AVERAGE
Experienced
£18,379
£33,762
£53,369

New workers start around £18,379. Normal pay is £33,762 per year.
Highly experienced workers can earn up to £53,369.

Available jobs

In the past year there were 63,595 vacancies for this type of job

4.44%

Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.

  • Establishes and monitors work schedules to meet the organisation's requirements.

  • Develops and plans training for their teams.

  • Liaises with clients and handles more complicated or sensitive complaints and queries.

  • Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Relationship Management

  • Invoicing

  • Key Performance Indicators (KPIs)

  • Data Entry

  • Administrative Support

  • Order Processing

  • Product Knowledge

  • Continuous Improvement Process

  • Customer Inquiries

  • Warehousing

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Service

  • Communication

  • Detail Oriented

  • Sales

  • Management

  • Problem Solving

  • Operations

  • Organizational Skills

  • Administrative Functions

  • Microsoft Excel

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.

Routes to this career

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