Shopkeepers and Owners - Retail and Wholesale

Shopkeepers and proprietors in this unit group co-ordinate, direct and undertake the activities in the running of small, independent retail and wholesale establishments.


New workers
£ 11,059
£ 22,170
£ 43,249

Available jobs

In the past year there were 75,285 vacancies for this type of job

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Examines quality of merchandise and ensures that effective use is made of advertising and display facilities.

  • Authorises payment for supplies received and decides on vending price and credit terms.

  • Maintains financial and other shop records and controls security arrangements for the premises.

  • Ensures that adequate reserves of merchandise are held and orders new stock as required.

  • Provides information about merchandise to staff and customers and ensures customer complaints are appropriately dealt with.

  • Oversees staff training, rotas and the allocation of work.

  • Determines staffing, financial, material and other short- and long-term requirements.

  • Defines the market position for the business, decides what to sell, forecasts demand and develops the brand image of the business.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Key Performance Indicators (KPIs)

  • Merchandising

  • Product Knowledge

  • Visual Merchandising

  • Retail Operations

  • Cash Handling

  • Loyalty Programs

  • Housekeeping

  • Selling Techniques

  • Ear Piercing

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Sales

  • Customer Service

  • Management

  • Communication

  • Leadership

  • Retail Sales

  • Operations

  • Multitasking

  • Teamwork

  • Organizational Skills

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.