Telephone Salespersons

Telephone salespersons obtain, receive, process and record telephone orders for goods and services.


New workers
£ 10,458
£ 20,027
£ 36,267

Available jobs

In the past year there were 40,266 vacancies for this type of job

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Maintains record of sales statistics, customers contacted and changes to customer details.

  • Arranges despatch of goods and services, information and/or brochures to customers.

  • Receives orders for goods/services by telephone and records relevant details.

  • Quotes prices, credit terms and delivery conditions and records details of orders agreed.

  • Telephones potential customers, explains purpose of call, discusses their requirements and advises on the goods/services being offered.

  • Learns about the product(s)/service(s) to be sold.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Telemarketing

  • Outbound Calls

  • Business To Business

  • Customer Relationship Management

  • Selling Techniques

  • Cold Calling

  • Sales Prospecting

  • Upselling

  • Key Performance Indicators (KPIs)

  • Marketing

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Sales

  • Customer Service

  • Communications

  • Self-Motivation

  • Detail Oriented

  • Resilience

  • Rapport Building

  • Management

  • Organizational Skills

  • Enthusiasm

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.