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Contacts for UCAS providers

Following a review of the structure of our customer-facing teams, we have created a new model for engaging with providers, which focuses on customer success.

What's included in your capitation fee

Make full use of the products, services and resources that are available to you for free or as part of your capitation fee. Promote your university or college, access unrivalled data insights and streamline your systems and data returns.

UCAS consultations

We periodically undertake national consultations to gain feedback and views from customers and stakeholders, on the strategic direction of our core services.

Contextual admissions

Some students face additional challenges during their education which may impact their results. Universities recognise these challenges, and can make adjustments through ‘contextual admissions’. Find out more about what this is, who is eligible, and how you qualify.

In-cycle application data and support

Make full use of everything we offer to recruit students this cycle. Compare yourself to competitors and the sector as a whole, identify and understand untapped prospects, and even benchmark the diversity of your applicant pool against your chosen institutions. Many products and services are included in your capitation fee.

Training to support you

Versatile training options—online, face-to-face, or personalised—available at a time and place that suits you. Whether you're familiar with UCAS or brand new to our systems, we know how important it is that every teacher and adviser feels confident guiding students through the higher education application process. We have a range of training options to suit you. 

Applicant experience

Supporting Professionalism in Admissions (SPA) was an independent and objective voice on UK higher education admissions, to promote professionalism, fair admissions, and access to higher education.

Biology 2026 personal statement guide

Biology admissions tutors say it’s all about genuine passion, enthusiasm, and curiosity. The key to writing a successful biology personal statement is to show you understand what you're applying for, along with some evidence of your enthusiasm, and commitment to the subject.

Computer science 2026 personal statement guide

We asked computer science admissions tutors to share their dos and don'ts for writing a strong and engaging computer science personal statement. Show your passion for tech and the impact you can have in this exciting and ever-expanding area.