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Planned maintenance: 17 – 19 November

We are carrying out planned maintenance on Friday 17 November until Sunday 19 November.

This means at times, you may become disconnected from Apply for advisers.

Please do not make any changes to applications during the following times:

  • 07:30 – 08:00 on Friday 17 November
  • 07:30 – 08:00 on Saturday 18 November
  • 14:00 – 15:00 on Saturday 18 November

Please be aware that UCAS Undergraduate Apply may also become disconnected – we’re advising applicants to avoid making changes to their applications at the times listed above.

UCAS Undergraduate Track will also be unavailable between 09:00 – 11:00 on Saturday 18 November.

Approving applications and references

We show you how to check and approve applications in Apply for advisers, and what to do if you spot a mistake.

After an application has been completed by the applicant and sent to your centre, it can be approved.

  • This confirms the applicant has provided all necessary information (for example, all their qualifications), meaning the application is ready for universities and colleges to consider.
  • You can approve the reference once it’s been written and attached to the application.

Checking applications

Both sections need to be approved before the application can be sent to us to process.
  • Check the ‘Applications’ and ‘References’ sections in Apply to see which require approval.
  • If an application shows all sections as complete, but the overall application status ‘in progress’, the applicant might have just forgotten to send it to you.

You can also check applications while they’re still in progress especially the qualifications and choices sections — and take action where required.

  • If an applicant added a valid email address on their application, you can email them through Apply for advisers about any mistakes.
  • You can click on the envelope symbol displayed in the ‘References’ section, or email all applicants listed in a group in the ‘Applications – All’ section.

Returning applications to your students

Once an application has been sent to you for approval, applicants can’t make further changes unless you return it to them.
  • If you spot any mistakes and decide to return the application, you can add a note explaining why you are returning it.
  • The applicant can see this on the welcome page when they next sign in to Apply.
  • After they’ve corrected any mistakes, they’ll need to send the application back to you for approval.

Approving applications

When you’re satisfied everything is correct, you can approve completed applications.
  • When an application and its reference have been approved, the application will be listed in the ‘Send to UCAS’ section of Apply.
  • You can then send the full application to us to process — once it’s been sent, it can’t be returned.
  • If you spot an error after it’s approved but before you send it, you can still ‘unapprove’ it and return it to the applicant.

Residential category

All applicants have to indicate their residential status.
  • In general, most students at schools in the UK will be either a ‘UK Citizen’ or an ‘EU National’.
  • Please check the applicant has used the correct category before you send their application to us.
  • We’ve had some feedback from universities and colleges that some applicants are using the category ‘Settled in the UK’ where it would be more appropriate for them to use either ‘UK Citizen’ or ‘EU National’.
  • If any applications have already been sent to UCAS with the wrong category, they can be changed if the applicant contacts the Customer Experience Centre.