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Schools Team availability – 29 May

Our offices will be closed on Monday 29 May 2017. We will open again as usual at 08:00 (UK time) on Tuesday 30 May.

Exam results

We receive exam results from many awarding bodies that provide and grade your students’ exams.

We then match the results to your students’ applications and send them to the universities and colleges that are holding offers for them.

If your students are taking an examination not listed, they need to send their results/certificates to their firm and insurance choice universities as soon as they receive them.

For a list of the results we receive and forward to the universities and colleges, please go to the Sending exam results page in the applicant section.


Exam results we don't receive

It is really important that if your students are taking an examination not listed in the above section, they need to send their results/certificates to their firm and insurance choice universities/colleges as soon as they receive them. Universities and colleges will need to see proof of qualifications listed in the Education section of Apply – this also means GCSE results.

Sending proof of qualifications is equally important to students with international qualifications.

The majority of results for international qualifications are released to students earlier than UK qualifications. We advise students who have taken a qualification that is not listed in the above section to send proof to the universities and colleges as soon as the results are known. 

If students do not send proof of qualifications listed in Apply, this WILL hold up confirmation decisions by universities and colleges.


Exam results timeline 2016/17

November We meet with the awarding bodies to review the previous year and plan for the next application cycle.
December We collect subject-specific data and review those new exams that need to be included in the results process.
January May We start matching applicant data to the qualifications they entered in Apply.
May/June We email all applicants who are holding a place and tell them what to expect over the next few months, including international advice and guidance.
June We email applicants whose qualifications do not match what they entered on their application. This enables us to capture all late applications and entries. If you're an adviser at a UCAS-registered centre, we'll also send you a list of these students.

5 July

International Baccalaureate results day.

17 July  Pearson BTEC results day.
8 August SQA results day.
9 – 17 August Non-A level results published.
17 August A level results day.

How you can help

There are a number of ways you can help your students throughout the exam results process.

International Baccalaureate (IB) 

You need to make sure UCAS is listed in the IB Information System (IBIS) as a provider who has permission to access the students' results, due out on 5 July 2017. Please ensure that you have submitted your requests through the ‘request for results service’ option in IBIS. If you need any help with this, email ibid@ibo.org or phone +44 29 2054 7740.

If permission is not given, we won't receive the results due on 5 July 2017 – which will delay confirmation from the university or college.

Once results have been released, any further requests must be submitted by the candidate directly. For further information, please see the section on ‘Ordering additional transcripts’ on the IB website.

Changes to exam details that applicants have entered in Apply 

Let us know at qualsupport@ucas.ac.uk straight away if any of your students’ exam details change, and let the universities/colleges know too.

  • That's anything from exam subjects, modules or units, to awarding/examining bodies and centre numbers.
  • It's important to tell us, as it could delay the processing of the exam results if we are not updated. If results can’t be confirmed, your student might not get their place.

If anything affects your students’ results, we advise that the applicant writes as soon as possible to each university/college that's considering their application. Explain the situation and include a supporting letter from the school, college, or centre (with supporting documentation if necessary, e.g. a letter from the doctor if it’s a medical issue).

Matching qualifications

In June we contact applicants whose qualifications do not match what they entered on their application. If you're an adviser at a UCAS-registered centre, we'll also send you a list of these students. Please remind your students to reply if we contact them.

Delayed or late exam results

Universities and colleges will wait until 31 August to receive exam results, unless they specify a different date. If the results are not available by this date, they are not obliged to hold the place open. If you know of any results likely to be subject to delay, it’s important to let the university or college know in good time.

Reviews and appeals

Note that there has been no change to the UCAS advice that, whilst universities and colleges will endeavour to be flexible in keeping places open, those who use the reviews and appeals services have no guarantee their offers will remain open after 31 August. It is important to keep the universities and colleges informed of any reviews and appeals.

Please be aware that Ofqual, the exam regulator in England, made changes to the post-results services operated by awarding organisations from summer 2016.

From last summer, awarding organisations:

  • must tell examiners who review results that they should not change marks unless there is a clear marking error
  • must monitor their reviewers to make sure they are acting consistently
  • must continue to make AS and A level scripts available to those schools who want them ahead of the closing date for reviews, and will be able to choose to do the same for GCSE scripts
  • will have to categorise the reasons why a result has or has not been changed and, when requested to do so, provide this information to the centre or student

A pilot exercise will also be run this summer in three A level subjects – maths, geography, and religious studies. In these subjects, the grounds for appeal following a review will be extended to enable schools to appeal the mark a student was given if the school believes a marking error was not corrected during the review. Following evaluation, Ofqual will decide whether to roll this out more widely.

More details on the decisions and their timescales have been published.

If you have any queries regarding the post-results services, please contact the awarding organisation for the qualifications you deliver.

You should also be aware that the Service Level Agreement for Priority 2 reviews goes beyond 31 August this year  it’s 18 days from results day.

Whilst the 18-day SLA extends beyond the 31 August, the average time taken by an awarding organisation to process a reviews request is three to five days. Awarding organisations will communicate this to applicants and schools when enquiring about results.