What happens, when, and what your students need to do to avoid delays to their application.
In light of coronavirus, we’ll make regular updates to this information as it becomes available from awarding bodies.

What’s UCAS’ role?

We receive calculated grades and exam results from many awarding bodies. We then match these to your students’ applications and send them to the universities and colleges that are holding offers for them.

View the list of results we receive and forward to universities and colleges.

Are your students taking an examination not listed in the above?

It’s really important they send their results/certificates to their firm and insurance choice universities or colleges as soon as they receive them! Unis and colleges will need to see proof of qualifications listed in the ‘Education’ section of Apply – this includes GCSEs or National 5s.

Sending proof of qualifications is equally important to students with international qualifications.

What happens, when?

January – May

We start matching applicant data to the qualifications applicants’ have entered in Apply.


We email all applicants who are holding a place and tell them what to expect over the next few months, including international advice and guidance.


We carry out business processes to ensure our records match those held by awarding bodies.

Results days are available in our key dates.  

Applicants can view Confirmation decisions in Track, which is updated continuously except for the periods when we are processing results – ucas.com alerts will give details of when Track is available in the lead up to results days.

Applicants Confirmation letters (AS12/CU12) will also be available in Track.

You can view details of your students’ applications, including Confirmation decisions, in the adviser portal.

How you can help

There are a number of ways you can help your students throughout the exam results process.

Changes to exam details

Complete our qualifications amendment form straightaway if any of your students’ exam details change, and let the universities/colleges know too. That includes anything from exam subjects, modules or units, to awarding/examining bodies and centre numbers. We cannot add or amend predicted grades or units.

It's important to tell us, as it could delay the processing of the exam results. If results can’t be verified, your student might not get their place.

If anything affects your students’ results, we advise the applicant to contact the university or college that's holding their place, either as a firm or insurance choice. They should explain their situation, and provide a supporting letter from their school, college or exam centre (with supporting documentation if necessary, e.g. a letter from the doctor if it’s a medical issue).

Late exam results

Universities and colleges have until 7 September to receive exam results, unless they specify a different date. If the results aren’t available by this date, they’re not obliged to hold a place. If you know of any results likely to be subject to delay, it’s important to let the university or college know in good time.

Important qualification information

International Baccalaureate (IB)

  • Please make sure UCAS is listed in the IB Information System (IBIS) as a provider who has permission to access your students' results, due on 5 July 2020. You’ll need to submit your request through the ‘request for results service’ option in IBIS. If you need any help with this, email [email protected] or phone 029 2054 7740.
  • If permission is not given, we won't receive the results due on 5 July 2020. This will delay Confirmation decisions from universities or colleges.

Pearson BTEC

If you have students taking Pearson BTEC qualifications this year, their results will be published on the dates below.

  • Unreformed Pearson BTEC qualifications – will be released to students on a rolling basis from July.
  • Reformed Pearson BTEC qualifications – will be released to students in August.

If any of these results are released during an embargo period, it’s important to remember UCAS Undergraduate Track and the adviser portal won’t update with any decisions, and universities and colleges cannot discuss an individual’s status with them, or advisers, until the embargo period has ended.

As a reminder, the embargo periods for 2020 are:

SQA embargo period

18:00 on 27 July until 09:00 on 4 August (UK time)

JCQ (A level) embargo period

14:00 on 7 August until 08:00 on 13 August (UK time)

We've produced a guide to reformed vocational qualifications in England (2.9 MB), which you may find useful. 


Centres are strongly advised to submit enquiries about results for all candidates for whom they have concerns at the earliest opportunity.

Universities and colleges will endeavour to be flexible in keeping places open. It’s important to keep the universities and colleges informed of any appeals.

Appeals in England

A student’s centre will be able to submit an appeal on their behalf if they believe they made an error when submitting information to the exam board, or an exam board made a mistake when calculating, assigning or communicating a grade. Further detail is currently under consultation by the qualifications regulator, Ofqual – we’ll publish more information as it becomes available.

It has also been confirmed that students who do not feel their grades reflect their performance will be able to take exams this autumn. Again, further information is to follow on this shortly.

Find out more on the GOV.UK website.

Appeals in Wales

Qualifications Wales has confirmed the appeals process for the summer 2020 exams series. They conducted a consultation to formulate their approach, receiving over 4,000 comments from stakeholders, students, advisers, and parents.

Appeals in Scotland

If students do not feel their grades reflect what they expected, they should discuss with their school or college. The school or college can request a review of the grade awarded for a student or a group of students. To request a review, the students must have been awarded a lower grade than the estimated grade their school or college submitted to SQA. Assessment evidence must be available to support the estimated grades and the evidence will be reviewed by senior examiners.

Find out more on the Scottish Qualifications Authority website.

Appeals in Northern Ireland

An appeals process is currently under consultation by CCEA. 

The full proposals are on CCEA's website.

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