Accommodation, Travel and Food Services

Hotel and accommodation managers and proprietors plan, organise, direct and co-ordinate the activities and resources of halls of residence, hotels, hostels, caravan sites, holiday camps, holiday flats and chalets, and organise the domestic, catering, and entertainment facilities on passenger ships.

Restaurant and catering establishment managers and proprietors plan, direct and co-ordinate the catering services of restaurants, hotels and large-scale catering services within other organisations.

Publicans and managers of licensed premises organise, direct and co-ordinate the activities and resources of public houses (non-residential and residential) and bar and catering facilities at non-residential clubs.

Travel agency managers and proprietors plan, organise, direct and co-ordinate the resources and activities of travel agencies and booking offices.

Events managers and organisers manage, organise and coordinate business conferences, exhibitions, concerts and similar events.

Butchers direct and undertake the slaughter of animals and prepare carcasses for storage, processing and sale.

Bakers and flour confectioners prepare and bake dough, pastry and cake mixtures and make and finish flour confectionary products by hand.

Fishmongers and poultry dressers clean, cut and prepare fish and poultry for processing or sale.

Chefs plan menus and prepare, or oversee the preparation of food in hotels, restaurants, clubs, private households and other establishments.

Cooks prepare, season and cook food, often using pre-prepared ingredients, in clubs, private households, fast food outlets, shops selling food cooked on the premises and the catering departments and canteens of other establishments.

Catering and bar managers plan, direct and co-ordinate the catering and bar facilities and services of licensed premises, factories, shops, theatres, educational premises and other establishments. They also manage outside catering businesses and shops selling food cooked on the premises.

Care escorts accompany and transport adults and children between their places of residence and other destinations and act as chaperones for under 16s engaged in theatrical, television and film productions.

Travel agents advise travellers upon travel arrangements, make bookings and receive payment for travel arrangements made.

Air travel assistants issue travel tickets and boarding passes, examine other documentation, provide information and assistance at airport terminals and look after the welfare, comfort and safety of passengers travelling in aircraft.

Rail travel assistants issue, collect and inspect travel tickets, provide information and assistance to railway passengers, operate train doors, and perform a variety of duties on station platforms in connection with the arrival and departure of trains and the movement of goods and passengers, and on trains to ensure the safety and comfort of passengers.

Job holders in this unit group perform a variety of leisure and travel service occupations.

Housekeepers and related workers perform domestic cleaning and other housekeeping tasks within private households, hotels, schools, hostels and other non-private households.

Cleaning and housekeeping managers and supervisors manage and supervise cleaning and other housekeeping tasks within private households, hotels, schools, hostels and other non-private households, and in offices and other premises.

Bed and breakfast and guest house owners and proprietors plan, organise, direct and co-ordinate the activities and resources bed and breakfasts and guest houses.

Shopkeepers and proprietors in this unit group co-ordinate, direct and undertake the activities in the running of small, independent retail and wholesale establishments.

Marine and waterways transport operatives supervise and carry out a variety of deck duties and operate and maintain engines, boilers and mechanical equipment on board ships, boats and other marine vessels.

Bar and catering supervisors oversee operations and directly supervise and coordinate the activities of those working in the catering industry, in bars, restaurants and other establishments.

Hospital porters perform various manual tasks in hospitals to assist nursing and domestic staff with the care of patients.

Kitchen and catering assistants assist in the preparation and service of food and beverages in restaurants, cafés and other eating establishments, and perform various cleaning, fetching and carrying tasks.

Waiters and waitresses serve food and beverages in hotels, clubs, restaurants public houses and other establishments.

Bar staff prepare, mix and serve alcoholic and non-alcoholic drinks and beverages at bars in public houses, hotels, clubs and other establishments.

Coffee shop workers make and serve coffee, food and other beverages in coffee shops and cafés, and perform various cleaning, fetching and carrying tasks.